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Customer reviews of Essex Car Company

At Essex Car Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Essex Car Company

Essex Car Company

Based on 39 customer reviews

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  • 5

    Good customer service

    By Lorraine B on 17 November 2016 | Verified purchase

    Polite salesman, ,gave me honest answers , was not pushy : I was delighted with the advice I received and would highly recommend this garage to others

    Reply from Essex Car Company on 17/11/16

    Hi Lorraine thanks for the card and review so glad you're happy with us and the car.

  • 5

    Great way to buy a car

    By Claire M on 17 November 2016 | Verified purchase

    Easy experience- knowledgeable salesman and very happy with the service From walking in to completing the purchase we were put at ease and feel confident and happy with the deal we were offered

    Reply from Essex Car Company on 17/11/16

    Hi Claire, We're so happy you're happy.

  • 5


    By Janice C on 17 November 2016 | Verified purchase

    Bought a car from Martin who was a pleasure to deal with. Couldn't help us enough from start to finish. Would defo recomened buying a car from these guys the whole team were fantastic!!!

  • 5

    They are the best in town by a mile!!!

    By Yomi A on 25 August 2016 | Verified purchase

    They are all very professional,polite and understanding.They also go the extra mile to explain everything to you in details and also give you a seven day insurance once you are buying from them.They are the best I have ever met in the businesse.

    Reply from Essex Car Company on 17/11/16

    Thanks so much for this review, we really do try to make every customer feel special, because they are special.

  • 5

    Honest, Reliable and Professional

    By Paul R on 24 August 2016 | Verified purchase

    James was a real professional and the car is perfect. We managed to get a wheel refurbed in the deal but never got any money off. As explained if the cars were not priced right on the internet they would have no calls and like everything in the internet it is all about price and value. I am having my car serviced there next month and they arranged my to have two tyres fitted for me at trade.

    Reply from Essex Car Company on 17/11/16

    We cannot thank you enough for your business and your kind words...see you again soon

  • 5

    enjoyable and stress free

    By Anthony S on 24 August 2016 | Verified purchase

    really helpful, no pressure, would definitely buy again

  • 5

    excellent service

    By Natasha C on 23 August 2016 | Verified purchase

    Pierre was a brillaint sales man very friendly and got a great price of a beautiful car!

  • 5

    Disappointing after sale customer service

    By Marco I on 20 October 2018 | Purchase not verified

    I bought a used car that had a few scratches and agreed as part of the deal that they would mop these up.Definitely recommend not doing the same,the service after sale was not great.Went back to pick up the car on the agreed date and nothing was done so had to go back 3 more times before they finally did it(once the guy that was meant to do the work didnt show up,the second time he came and said it would take the whole day when the dealer said it was just a couple of hours,so I had to take a replacement car and go back a third time).The staff originally agreed they would look at ways to compensate the extra time,but then just kept coming up with fake excuses or avoiding/not returning phone calls.More honesty would have been appreciated.Pre-sale service is ok and from my experience you get what's on the tin,but I wish you don't have to go back after as the customer experience post-sale was overall unpleasant.The seller was a nice guy but bad at comms, some other staff less so.

  • 5


    By Uzi B on 01 October 2018 | Purchase not verified

    Sales person wasn’t pushy for sale and left me alone to have a look at any car and drive any car ended up buying a mercedes C class from them and now had it two months no issues at all Will defo come to you in future

  • 5

    friendly, Knowledgeable and honest

    By Andrew B on 25 September 2018 | Purchase not verified

    My Sales Guy at the Essex Car Company was very friendly guy with a lot of knowledge about the cars he is selling. When he didn’t know something he out right said he wasn’t sure rather than making something up which gave me more confidence in him and the company. There were a few bodywork problems with the car which we arranged would be fixed before I purchased the car. I have to say they did a wonderful job and I am very happy with my purchase and experience, I would recommend them to anyone looking to buy, they have a very good selection or BMW’s, Audi’s and Mercedes.